22,000 users
State university system: Microsoft Copilot Deployment
How a multi-campus university system built FERPA data boundaries for Copilot and used a faculty AI Fellows programme to carry adoption across campuses.
Client Overview
Industry
Higher Education
Company Size
Multi-campus state university system
Timeline
Phased deployment across campuses
Products & Technologies
The Challenge
A multi-campus state university system wanted Copilot for faculty research, administrative efficiency and student services while maintaining FERPA compliance across every campus. Budget constraints meant the case had to be made to the Board of Regents, and faculty uptake of previous technology initiatives had been persistently weak.
The Solution
A campus-by-campus deployment starting with administrative staff, then research faculty, then student-facing services. FERPA-compliant data boundaries were built using information barriers between student records, HR, research and administrative domains, supported by discipline-specific prompt libraries, a faculty AI Fellows programme in which early adopters trained their peers, and a Copilot Studio agent for financial aid enquiries.
Scope of Work
FERPA data boundaries across student records, HR, research and admin
Campus-by-campus phased deployment
Discipline-specific prompt libraries
Faculty AI Fellows peer-training programme
Copilot Studio agent for financial aid enquiries
About this engagement profile
This profile is anonymised. The client is identified only by industry and organisation size, and no name, location or identifying detail appears. It describes the problem brought to us and the work scoped to address it. We do not publish outcome figures or client quotes we cannot evidence, so none appear here.
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Related Insights
The playbooks and technical guidance behind this higher education engagement — pulled from our Insights library.