12,000 users
Regional Healthcare System: Microsoft Copilot Deployment
How a 12,000-user regional healthcare system deployed Microsoft 365 Copilot with zero PHI exposure incidents, 340% ROI, and full HIPAA compliance. Read the full case study.
340%
ROI
Zero
PHI Exposure Incidents
41%
Admin Productivity Gain
6 Months
Deployment Timeline
Client Overview
Industry
Healthcare
Company Size
12,000 employees across 14 facilities
Location
Southeastern United States
Timeline
6-month phased deployment
Products & Technologies
The Challenge
Required HIPAA-compliant Microsoft Copilot deployment across clinical and administrative staff. Existing permissions model allowed PHI access through SharePoint search. Board mandated zero tolerance for data exposure incidents.
The Solution
Executed a 6-month phased deployment starting with a 90-day readiness assessment. Implemented Microsoft Purview sensitivity labels for all PHI-containing sites, configured information barriers between clinical departments, and deployed Copilot to administrative staff first before expanding to clinical teams with custom DLP policies.
Key Results
340%
ROI
Zero
PHI Exposure Incidents
41%
Admin Productivity Gain
6 Months
Deployment Timeline
“Copilot Consulting identified PHI exposure risks our internal team missed entirely. Their readiness assessment prevented what could have been a serious HIPAA violation before we even activated Copilot.”
Chief Information Officer, Regional Healthcare System
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